Warranty

Warranty Information

Disclaimer

Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects. We reserve the right to deny any warranty service. Please check if your device is within the warranty time frame prior to shipping. You are responsible for shipping costs and you understand that you will need to have the item repaired if it is not covered under warranty. Policies are subject to change without notice. Paramount Keeb warranty cannot provide refunds for your purchase if you bought your device from a third party re-seller. Paramount Keeb is not responsible for the price differences on devices bought through a third party and will not reimburse the difference. Customer devices that are deemed defective from user error will be contacted to make additional payment for repair services. Any device sent in without proper contact information will be placed on hold until contacted by the sender or sent back to the address on the mailing box without refund at our discretion. Please make sure you have all the proper documentation with your return unless otherwise stated by one of our representatives. We are not responsible for any damaged, lost, delayed, or stolen packages

 

Warranty Procedure

Provide a copy of the original receipt or proof of purchase.

Please contact us at paramountkeeb@gmail.com.com for more information.

There is a 30 day warranty for most of our product. Some items may not be eligible for warranty service due to misuse, damage, or other failures caused other than by manufacturer defects. There is no warranty on tools, accessories,  grease or any similar products unless it was dead on arrival when you received it.

The following items are cannot be returned or exchanged:

- Switches

- Stabilizers

- Lubricant

-Single pieces from kits

-Tools

-Cables

 -Group buy items

Out of Warranty

Depending on the custom keyboard part that is being sent to us, there are different repair fees. We charge a minimum of $35USD for replacement. Please contact paramountkeeb@gmail.com with any repair service inquires.

Turnaround Time

Turnaround time for evaluation and service is between 3 - 7 business days from the day that we receive your shipment. You will be notified if there is a delay. For out of stock items, please allow 2 - 3 weeks for processing.

Shipping Fees 

You are responsible for shipping the product to us. The return shipping fee for domestic RMAs is $9.00 USD. 

Notice: Shipping fees may fluctuate based on what is being shipped, so these are purely estimates. We do not profit from return shipping fees, these are rates given to us from our shipping partners for the optimal shipping method to your location.

Return policy

We don't accept returns. If you have a problem with your order make a ticket in our discord or email us Paramountkeeb@gmail.com.